Terms & Conditions                                            

1. DEFINITION
   a. “You”/”Client” means the Person/Persons in whose name or on whose behalf the booking is made
   b. “We”/”Us”/”Company” means Suren Holidays.
   c. “Independent Contractors” means Hotelier/Hotel owner, Owner of any airlines or shipping company or Railway, Ferryboat owner/Operator, Coach owner/Operator, or any other person or organization who has been selected by the company to render services to the client.
   d. “Tour Cost” means the amount mentioned in the Total Tour Cost column in the Booking form overleaf.

2. BROCHURE ACCURACY
   all information given in this brochure is based on the information available at the time of publication. We reserve the right to change any brochure information before or after your booking the tour due to any events beyond our control. In case we are aware of any changes sufficiently in advance, we will notify you at the time of booking, otherwise our Tour Manager or Local representative will inform you of the changes. Major road works may necessitate route changes in the itineraries, Indian restaurants may close or change management, all of these may cause us to make changes in the itineraries. Where we know of these sufficiently in advance we will notify you, otherwise our Tour Managers or Local Representative will inform you of the changes on the spot. There are also very big fairs and exhibitions, where all the hotels are fully booked well in advance, and therefore it may be necessary to stay in hotels in other cities. The images used in this brochure are for representation purposes only.

3. MEALS AND SPECIAL REQUESTS
   Meals at all the destinations are pre-set and a-la-carte is not possible. American breakfasts will be served throughout the tour. The menus are pre-set menus provided for meals on the tour. The types of meals are clearly indicated in the brochure. Unlike an airline, we cannot provide a special meal, nor do we guarantee a special diet to the client, except to the extent mentioned in the brochure and preferred by you. We however reserve the right to change the meal arrangement if circumstances make it necessary to do so. In the event that the client wakes up late and missed the breakfast offered to him or the client is out on his own and reaches late or in case of delay of flights or for any other reason whatsoever the client misses any meal including breakfast offered to him by the company, then no claim can be made for the meal/breakfast, which he has missed and not utilized. Special requests for room allocation, diet consideration on tour / cruise / flight etc. must be made in writing at the time of booking, but all such requests shall be subject to availability. The Company will not be held liable for claims of damages or consequential loss if the company is unable to process such requests for want of availability.

4. HOTELS
   General check in time is usually 2 pm, and check out time is 11am, early Check in and late Check out is subject to availability unless pre-paid and booked in advance. Any Damage caused to the hotel property by you, will have to pay directly to the hotel and we would not be responsible and / or liable for the same.    You will be out sightseeing most of the time and hence we have taken care to select hotels which are convenient and comfortable. Hence sometimes they may be located away from the city centre. Most of the rooms have private bath or shower. The hotels will either be those shown in the itinerary or of the same category. Due to trade fairs and conventions in the cities the hotels may be blocked out for more than 2 yrs in advance. In view of this you may have to stay in hotels further away from the cities and itineraries may have to be altered / amended. Hotels mentioned in the brochure are subject to availability. Since the rooms are comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night. However in USA & Genting, there is no concept of a rollaway bed. Also due to favorable conditions in USA, most of the hotels do not have air conditioners / fans. All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach / Cruise / Airport / during travel or place of visit etc. Some hotels offer the facility of safe deposit lockers, which can be availed of by you at your own cost and risk. The company will not be liable for any loss/theft from the same. Any damages caused to the hotel rooms / Coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you, and the company will not be liable for the same. Company is not liable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also be not responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff. Rude or Unprofessional behavior of hotel staff does not come under the direct purview of the company and the company will not be responsible for the same. Facilities like mini bar, pay television channels, telephone etc are not complimentary and these facilities if used by the client have to be paid for by the client directly to the Hotel and such charges are not included in the tour cost. The client will have to abide by the check in /check out time of the hotel. Any changes made directly by the hotel come under their direct purview and we will not be liable for any compensation due to this change.

5. AIRLINE
   The Company shall, in no circumstances whatsoever be liable to the client or any person traveling with him for Loss of Baggage by the Airline, Failure to provide meal of the clients choice by the Airline, Overbooking of seats by the Airline, Failure on the part of Airline to  accommodate client despite having confirmed tickets, Meals offered by the airline/Quality of meal, Flight delay, if the client misses the flight, Changes of flight schedule/routing/airline mentioned at the time of booking. In this condition the expression ‘howsoever cause’ includes willful negligence on the part of any person. If in the event that the client is booked on a particular Airline on a particular date and due to certain reasons beyond the control of the Company, the client is not allowed to board the flight, the client shall not hold the Company responsible for the same and no claim whatsoever can be made by the client against the Company. Airport taxes / Airport Development Fee as applicable to be paid over & above the Tour Cost should there be a rise post the printing of the brochure.
   All the booking / cancellation / change of the airline ticket and the travel on such airline ticket will be subject to the terms and conditions of respective Airlines and the same may be provided to the client by the company upon request, if available.

6. ITINERARY CHANGES
   We may often operate more than one coach per departure date. We may operate more than one group per departure or club 2 groups in one departure due to operational reasons. For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary including the flight routing. We will advise you of these amendments, prior to the start of the tour or on tour. We may modify the itinerary based on various factors like maintenance of historical monuments, museums, major events like sports conventions, religious festivals, etc. We may take a detour to reach sightseeing places due to traffic conditions; road blocks and that may vary the course of itinerary. We reserve the right to change the departure date or cancel a departure due to lack of enough number of passengers and will not take any responsibility for any ticket of the client which they may have purchased in advance for sector within India or abroad. Individuals are responsible for the adherence of time at all stages of the tour. In the event that a client misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same. The company shall not accept any liability or responsibility for any damages, loss, baggage loss, injury, accident, death, breakdown, or irregularity, which may occur in carrying out the tour arrangement, weather conditions, strikes, war, quarantine and any other cause whatsoever and all such loss or expense must be borne by the passengers. We reserve the right to claim any additional expenses incurred due to delay or changes in schedules of train, aero plane, bus, ship or other services. We further reserve the right to amend, alter, vary or withdraw any particular departure; excursions advertised or substitute a hotel of similar category if deemed necessary. For the convenience of our clients we will sometimes amend / alter the itinerary, however all services will remain the same.

7. Surcharge applicable for single passenger traveling alone.

8. Child Rate applies for children between the ages of 3 to 9 years.

9. Suren Holidays is Only Tour Consultant & Booking Agent for said Packages. Not related to the hotel or Tour Operator in any way.

10. Per person rates (Rs) are usually applicable on 2 persons staying together sharing the same room, unless specified otherwise

11. Applicable taxes will be charged in addition to listed price, unless specified otherwise

12. Refund on cancellation strictly depends upon the concerned Supplier’s, Tour Operator or hotel's cancellation policy. The cancellation charges applicable will be as per the Supplier’s, Tour operator or hotel’s cancellation policy.

13. No refund on unused service, No refund will be made for any unused accommodations, missed meals, transportation segments, cruise portions, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable (no exceptions).  

14. All sightseeing places are subject to time availability and schedule, All distance and timings featured are approximate

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1. The itinerary is suggested Tour Plan. All Sightseeing/Locations mentioned in the itinerary are not necessary will be covered as its purely depends on the Guest and time.

2. The Suren Holidays is responsible for only those services which are charged from the guest. All other services which are not paid by the guest to the Company are Suggested services and Suren Holidays is nowhere bound to provide that service or pay the cost for the same.

3. Any charges like room heater, room service, and expenses for medical hospitalization during the tour etc, unless specified.

4. Any other expenses or service not specified/mentioned in the "Tour Price Includes" note.

5. Expenses caused by factors beyond our control like rail and flight delays, roadblocks, vehicle mal-functions, political disturbances, taxes etc

6. Any increase in the hotel tariffs, Exchange Rate, Any hike in fuel; termed as "Fuel surcharges", and any increase in tax structure like luxury tax, transport tax or service tax. Which may come into effect prior to the departure, will lead to an increase in the tour price. Any difference in the price will be payable by the client.

7. If opted for an A/C at a nominal supplement, it will be ON during plain drive only and will be SWITCHED OFF during hilly terrain drive.

8. Sometimes during day journey packed breakfast/lunch/Dinner will be served. unless specified otherwise

9. Company is not responsible for compensating any loss or additional cost incurred by the guest while taking the tour.

10. Company is not responsible, nor liable for any damage, loss or injury caused to any passenger while taking the tour.

11. Must carry a government issued photo identity card (passport, driving license, PAN card etc.) in Original.

12. These rates shall not apply during any meetings, Incentive, conference, trade fair and high season.

13. if any reason Car or Van, break down on journey, alternative arrangement will be done, However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.

14. Black-out dates for certain period of the year are applicable and it will attract supplement charges over and above, the given prices offer.

15. A mandatory supplement for certain period of the year is applicable and it will be charged extra as applicable.

16. TOUR PRICE EXCLUSIONS: Your tour price does not include: Air transportation (unless specifically stated as included); costs and fees to obtain or extend your passport/s; visa fees and processing fees; inoculations and vaccinations (if required); health certificate; airport taxes and country departure taxes (if applicable); all items of a personal nature including meals not specified, tips to tour guides; excess baggage charges; cancellation, health, accident and baggage insurance; private, non-group transfers; and any items not specifically listed as included. 

17. We reserve the right to cancel any travel/tour services prior to travel/departure date/s without assigning any reason whatsoever. In such a situation we would offer you an alternative travel/tour dates. If the alternative date is not acceptable or you do not wish to travel, we would refund the money paid by you. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.

18. Visas/Special Permits: The traveler is responsible for obtaining any necessary visas and travel permits for all countries that they will be traveling to or transiting through, and for informing themselves as to which countries/areas within countries require visas and/or special permits. Visa and entry requirements may vary depending on travelers’ nationality, the length of stay, and the purpose of the visit, among other factors. Visa information and visas can be obtained by contacting the Consulate or Embassy of the countries involved or from a visa service. Please also make certain that the traveler’s passport is valid for at least six months after the latest expected end date of your planned trip, as most countries will not allow entry if the passport will expire sooner. We are not lawyers, and nothing we say should be interpreted as legal advice concerning visas, entry requirements, immigration, or residency.

19. Cancellations: Our cancellation penalties apply as soon as we have received payment. Some tickets are completely non-refundable. Cancellations for any reason whatsoever, including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or government travel warnings will not entitle the traveler to any refund in the case of nonrefundable tickets or waiving the cancellation penalties in the case that the tickets can be refunded. If tickets can be refunded, cancellation penalties can be up to 70% of the cost of the tickets and can take 6 months to a year or longer to obtain. Trip cancellation and interruption insurance is therefore highly recommended. For the best coverage, travel insurance should be purchased at the same time as the airline tickets.

20. Punctuality: This is a measure your safety and the time discipline. Clients will have to strictly adhere to the prescribed time table for the day. Please adhere to time discipline so that scheduled sightseeing or services are missed. Due to your default the same will be non-refundable. Tour participants are request to strictly follow the time schedule given at all times including the departure time from the hotel, sightseeing places, etc.

21. LOSS/DAMAGE
    Company is not responsible for any loss or damage to personal belongings during the stay in the hotel or while traveling in the coach. Due to theft or loss of baggage, tour participant can lodge a complaint with the local authorities on his/her sole discretion cost, risk and consequences.

22. COACH/SITTING
    We use air-conditioned/air-cool luxury coaches. However, sometimes due to extreme weather conditions the same may not seem to be very effective. The company will not be responsible for any defect in the Coach or in the Air-conditioner / air-cooler or for the behavior of the Driver or the attendant. We have found it fair to operate daily seat rotation on board our coach, so no seat numbers are allocated. The coaches are equipped with an emergency washroom; however this facility is not to be used in lieu of the rest rooms at our frequent comfort stops. If you are carrying any high value items on the coach, we advise you not to leave them behind when you leave the coach. We will not be responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances your responsibility. Any damages caused to the coach during your travel, shall be payable by you and the company will not be liable for the same. The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, otherwise certain sightseeing schedules may be missed due to your actions/ delays and the same will be non-refundable.

23. CANCELLATION DUE TO VISA REJECTION
    All the clients traveling on a Suren Holidays tour must be in possession of a valid visa. However kindly note that it is entirely at the discretion of the concerned Consulate / Authorities to grant / reject visa even after submitting all relevant documents and the company will not be held responsible for the same. The company is not at all liable for such cases or has any influence on the consulate/embassy’s decision The role of the company is only to provide necessary guidance to the client for the purpose of applying for VISA. The company will not be responsible for non-issuance of visa due to receipt of incomplete / delayed documents from the Clients. It is a possibility that the consulate may ask the passengers to appear for a personal interview. This is at the sole discretion of the Consulate / Authorities. If the required documents are not submitted by the client, the issuance of visa will further be delayed / rejected, and the client will not hold Suren Holidays liable for the same. Client should adhere to all the norms and conditions laid by the consulate/embassy Upon rejection of visa, if the client wishes to reapply for the visa, he/she is liable to pay again the requisite fee to the consulate and he/she will not claim from Suren Holidays.

24. SCOPE OF ACTIVITY
    We are travel agents and holiday organizers only. The role of the company is that of an agent of the client to secure proper services for the tour from the independent contractors and service providers such as the airlines, shipping company, hotels, Coach etc. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned in this brochure. We take care in selecting all the ingredients in your holiday; but because we only select them and have no control in operating them, we cannot be responsible for any injury, death, loss or damage, which is caused by the act or default or omission of the management or employees of any hoteliers, airlines, shipping company, coach owner / coach operator who are the company’s independent contractors arising outside our normal selection process.

25. PRIVACY OF INFORMATION
    We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour. However we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government / statutory agency having regulatory authority over the Company.

26. CONDITIONS OF PASSAGE
    These conditions are applicable to every Client of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking through us a Tour and/or Tour Arrangement of any other Tour Operators like Royal Caribbean, Rail Europe, Carnival, Cosmos, Star Cruise, Norwegian Cruise, etc., the “Terms and Conditions” specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our “Terms and Conditions” while determining the contractual relation between the Client, the Tour Operator and us.

27. HEALTH AND INSURANCE
    a) It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. Pace of certain tours might not be suitable to individuals. Hence we suggest that individuals may choose tours as per their health conditions.

           b) The Company reserves the right to ask the Client to provide written certification of his medical fitness before departure. In the event that a 

           medical condition has not been disclosed the Company will not be liable to provide any assistance or money back.

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c) It is necessary for the client to obtain A valid travel/health insurance prior to the commencement of the tour and the company will not be responsible for the same. Settlement of the claims will be entirely at the discretion of the insurance company.

1. COMMUNICATION:
   Any communication directed at the address or made through/on the contact details such as e-mail id, cell phone/telephone no./fax no. of the Client as disclosed in the “Booking Form” or made to the travel agent through whom the client has made the bookings with the company shall be deemed to have been communicated to and received by the Client. The Company shall not responsible for any error on part of mode of communication or the Travel Agent in this regard.

2. CONDITIONS OF TRAVEL:
   a) The Client will have to strictly follow the Tour Program and return to India as per the tour itinerary. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time.
   b) In case if a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services.
   c) Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as “no show” on the tour and 100% cancellation charges will be levied) If a client avails pre - tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre - tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
   d) The Company, reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company’s Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.
   e) Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
   f) The prices quoted in this brochure have been calculated at the rate prevailing at the time of printing of this brochure. The Company reserves the right to amend the prices published in this brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the Departure by the Client.
   g) If you book with your own travel agent and your booking with that agent includes, but is not limited to Suren Holidays arrangements, your contract is with your travel agent and Suren Holidays is simply an agent to your travel agent.
   h) In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.
   i) The company shall in no circumstances whatsoever be liable to the client for: Any over stay expenses due to delay or changes in bus/ air/ trains / ship/ or cancellation of special bogie or other services due to sickness, weather conditions, strike, war or any other cause whatsoever.
   j) Sightseeing missed & / or program being cancelled after the commencement of the tour & before the due period due to any unavoidable situations which are beyond our control.
   k) In the case of one or more but not all passengers signing ‘Booking Form’ it shall be deemed that others have duly authorized concerned signing passenger/(s)
   l) Initial deposit just ensures only registration/participation on the tour but does not entitle any services like Tickets, Visas, and Hotel Accommodation until full payment has been received.
   m) We cannot endow with individual aid to any of the tour member for walking, dinning, getting on & off from any of the transport vehicle or other personal needs. So it is indispensable that a qualified companion must accompany such traveler who needs such assistance. In the absence thereof, such traveler will be joining the tour on his own risk and consequences.
   n) The client/Traveler must have his/her passport valid for at least 6 months subsequent to such departure date.
   o) Company solely reserves the right to publish group photographs of the passengers taken during the tour.
   p) Distance, temperature & pre/post tour accommodation prices given in the Brochure are approximate & are subject to change.
   q) Photo of meals & sightseeing published in the Brochure are only for reference & may change from actual meals served/ sights.
   r) In case company offers any adventures activities then it is significant to note that all the passengers should enjoy such activity/ ride at their own risk as such kind of adventure might be risky at times especially for heart patients, expecting women, people with Blood Pressure etc.
   s) The tour will be operated subject to a minimum of 20 full paying passengers traveling together. The services of Suren Holidays Tour Manager will be provided with a group of minimum 20 full paying passengers. In the event that the group size is less than 20 passengers you will be given an option of traveling on another departure date.

3. OTHER TERMS
   1) There is no Contract between the Company and the Client until the company has received the initial deposit of INR 50,000/-.
   2) The company has the right at any time and for any reason:

           To terminate this contract after acceptance of deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the company terminates this contract, the company shall refund the amount paid by the client without payment of any interest.

           To amend, alter, vary or withdraw any tour, holiday, excursion airline, flight routing or facility or discounts / concessions it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the clients or for any compensation claims made.

           To use alternate cruise liner, cabin category it has advertised or published or to substitute a cruise of similar class if it is deemed advisable or necessary. In either case, the company shall not be liable for any damage, additional expense, or consequential loss suffered by the clients or for any compensation claims made.

            3) No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in the brochure.
4) In the event of the company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the client shall have the right:
a) To continue with the tour or holiday as amended or altered or,
b) To accept any alternative tour or holiday which the company may offer. In either of these above cases, the client shall not be entitled to, or the company shall not be liable to the client for any damage, additional expense, consequential loss suffered by him or to pay any amount as refund.
c) To cancel the tour, in which event the cancellation charges as stated herein shall apply and the client will be liable to pay to the company such charges.
5) The company shall in no circumstances whatsoever be liable to the client for :
a) Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any misadventure howsoever caused.
b) Any act, omission, default of Independent Contractor or other person or be any servant or agent, employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the client or for any person travelling with him howsoever caused.
c) The temporary or permanent loss of or damage to baggage or personal effects howsoever caused. In this condition the expression “Howsoever caused” includes negligence on the part of any person.
6) a) If the client has any complaint in respect of the services provided by any of the Independent Contractors, the client shall immediately notify the same in writing to the Independent Contractor and a copy thereof should be handed over to the Tour Manager of the company in order to enable the company to take up the matter with the Independent Contractor so that in future other clients do not face the same difficulty.
b) Any claim or complaint by the client must be notified to the company in writing within 24 hours of the end of this holiday tour. No claim notified to this company beyond this period will be entertained and the company shall incur no liability whatsoever in respect thereof.
7) The tour is subject to RBI / GOI rules & regulations. Part of the tour cost will be paid in EURO/USD/AUD out of your BTQ.

1. FORCE MAJEURE
   The Company shall be excused from the performance or punctual performance of any of terms and conditions/services/tour or part thereof as above, if the performance thereof is prevented or delayed by any cause beyond the reasonable control of the company, which shall include acts of God, riots, wars, accidents, embargo, terror attacks, coup strike, natural calamities or requisition (acts of government), or delays/negligence/carelessness in the performance of the independent

   

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Contractors caused by any such circumstances as referred herein. Any additional cost incurred by the Company, for the services provided to the Client, during the Force Majeure event, shall be paid by the Client.
All dispute/complaints with respect to these terms and conditions and the tour and services shall be subject to the jurisdiction of Courts at Chennai only.
Upon signing the booking form, these terms and conditions shall be binding on both the company the client and shall become the only basis of relations between the parties and all previous communications in whatsoever form or mode, whether oral or otherwise, with respect to any term or conditions of the tour and services shall stand cancelled /revoked/terminated.

1. REFUNDS
   Refunds (If any) for amendments and / or cancellations will be paid directly to you for bookings made directly with the company’s office. For bookings routed through our Preferred Sales Agent (PSA) or your Travel Agent, the refunds will be routed through them. It would take at least 30 working days to process refunds. There is no refunds payable for any unutilized or partially utilized services (e.g. Airline tickets, Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.) The refund for the foreign exchange component of the tour will be refunded in INR only and will be at the prevailing day’s rate of exchanges of the company. Third Party refund i.e. airlines, cruise, overseas suppliers could take between “30 to 90 working days”, provided relevant supporting are provided to the Company.
   If a tour is cancelled by the Company, then all monies will be refunded after taking into consideration the actual expenses incurred for Visas, etc

2. CANCELLATIONS
   All services such as Airline seats / Hotel accommodation / ground transportation etc. for group tours are pre-blocked well in advance. We are still liable to pay to all our suppliers / vendors the agreed charges including penalties, if these services are released/cancelled within the below mentioned time frame. If circumstances make you cancel the Tour, the cancellation must be intimated to us in writing. The company reserves the right to cancel any Tour prior to the departure, without assigning any reason. In such an event, all monies paid by you will be fully refunded forthwith in Indian Rupees currency only, but no compensation will be payable. In case of cruises, 100% of the cruise cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation. Taxes as applicable extra.
   The company cannot assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the company. The company reserves the right to forfeit the booking deposit in case of any cancellations. However, passengers whose visas are not granted by the consulates must intimate us at-least 45 days in advance of the date of commencement/departure of the tour, at which time the company will deduct INR 7,000/- per person towards Guidance Charges over & above any other actual expenses, if any, incurred and refund the balance amount. Taxes as applicable extra. However if such intimation is received after the said period of 45 days prior to the date of commencement/departure of the tour, the cancellation charges will be applicable as per the cancellation rules mentioned above.

3. DATE CHANGE FOR A TOUR
   In case of any changes in the departure date once the same is booked, there will be a charge of minimum INR 12,000/- per person applicable for the same (subject to availability of seats on the new departure date). The same has to be intimated to us 40 days prior to departure date. If the same is given less than 40 days prior to the departure date, or if the tickets are already issued, the exact additional charge will be adviced to you on the confirmation of the date change. Taxes applicable extra. A transfer from one tour to another, prior to the departure of the originally booked tour will be treated as a cancellation on that tour, thereby attracting the cancellation charges as stated hereunder and a fresh booking on another tour.

4. Responsibility/Release and Assumption of Risk: “I understand and am aware that during the air travel itinerary in which I will participate under the arrange­ments of Suren Holidays (hereinafter referred to as the Company), and its agents, associates, affiliated companies, or subcontractors, certain risks and dangers may arise, including but not limited to the hazards of traveling in unsafe areas or under unsafe conditions, the hazards of traveling in politically unstable areas, the dangers of civil disturbance and war, the forces of nature, the negligent or reckless acts or omissions of, and/or the bankruptcy, insolvency or cessation of services by, the Company’s affiliated companies, airlines or subcontractors. In consideration of, and as part of the payment for, the right to participate in such air itineraries, I have and do hereby expressly assume all of the above risks. The terms of this agreement shall serve as a release and express assumption of risk for myself, my heirs, assignees, administrators, executors, and all members of my family, including any minors accompanying me. I have read and fully understand the provi­sions and the legal consequences of this Release and Assumption of Risk and I hereby agree to all its conditions, especially noting and agreeing to the portion of this provision that releases the Company and its agents, employees, officers, directors, associates, affiliated companies, and subcontractors, to the extent permit­ted by law, from liability for the negligent or reckless acts or omissions of the Company’s affiliated companies, airlines and subcontractors.”

5. If the booking reservation request is done by one person for all persons on their behalf, booking terms and conditions will be applicable for all persons participating and initiator will be considered as one point of communication for all communication/s related to booking reservation requests and cancellations thereafter if any.

6. All pages of this form must be returned to us (signed and initialed where indicated) at time of payment, along with a photocopy of the picture page of each traveler’s passport (required by some airlines before tickets can be issued)

           Before signing, please go over this checklist:

Circle One:

Yes – No: Copy of the first/picture page of my/our passport(s) included

Yes – No: If paying by credit card, my signed charge authorization is attached

Yes – No: I will pick up my tickets in person at the Suren Holidays Chennai office (9am-5pm Monday-Friday)

1. Ticket and Document Delivery: Tickets and Documents will be delivered to you or available for pickup (as checked above) within 3-4 weeks of the time your payment reaches us (and clears into our account). It is your responsibility to advise us if you have not received your tickets within 3-4 weeks after placing an order or at least two weeks prior to your departure (unless special late delivery arrangements have been made).

 

I HAVE READ, UNDERSTAND AND AGREE TO ALL OF THE TERMS & CONDITIONS

(To be signed by each passenger over 18 years of age - a parent or legal guardian must sign for child under the age of 18): or Group authorized any one passenger